Service Advisor Resume Sample and Example

Resume Objective

Customer-focused service advisor with 6 years of experience managing vehicle repair write-ups, customer communication, and service department workflow at high-volume automotive dealerships. Seeking a service advisor role where I can deliver exceptional customer satisfaction scores and support service department profitability.

Key Skills to Highlight

• Repair order writing and service booking
• Customer needs assessment and upsell recommendations
• Warranty claim processing (OEM guidelines)
• DMS operation (CDK, Reynolds & Reynolds)
• Technician liaison and job dispatching
• Parts coordination and ETA communication
• CSI score management
• Vehicle inspection report presentation

Sample Work Experience Bullets

• Greeted customers, conducted vehicle walk-arounds, and documented customer concerns on repair orders with accuracy and detail.
• Communicated vehicle inspection results to customers, presenting maintenance recommendations and obtaining approvals for additional work.
• Processed warranty repair orders in compliance with OEM warranty guidelines, submitting claims and managing comebacks.
• Coordinated job dispatch between the service drive and technician teams, managing workflow to meet promised delivery times.
• Maintained daily CSI follow-up calls, proactively resolving concerns before customer survey responses were submitted.

Education

Ontario Secondary School Diploma (OSSD); diploma in Automotive Business or Automotive Service Management is an asset.

Relevant Certifications

• CDK or Reynolds & Reynolds DMS Training
• OEM Service Advisor Certification (Toyota, Honda, GM, etc.)
• OMVIC Salesperson Registration (if applicable)