Quality Assurance Manager Resume Sample and Example

Resume Objective

Accomplished quality assurance manager with 14 years of experience building and leading ISO 9001 and IATF 16949 quality management systems across automotive and industrial manufacturing sites. Seeking a QA manager role where I can shape quality culture, manage customer relationships, and deliver measurable defect reduction.

Key Skills to Highlight

• QMS design and implementation (ISO 9001, IATF 16949)
• Customer and third-party audit management
• Quality department leadership and mentoring
• Strategic quality planning and KPI governance
• CAPA system ownership and escalation management
• Supplier development and qualification
• Product and process validation
• Quality cost analysis (COQ, COPQ)

Sample Work Experience Bullets

• Led a quality team of 12 engineers, technicians, and inspectors across two manufacturing sites.
• Maintained IATF 16949 certification over 6 years with zero major non-conformances during customer or third-party audits.
• Established quality KPI dashboards and presented monthly performance reviews to the executive leadership team.
• Resolved major customer quality concerns through structured 8D responses and systemic corrective action implementation.
• Drove cost of poor quality reduction from 4.2% to 1.8% of sales over three years through targeted improvement projects.

Education

Bachelor of Engineering (Industrial, Mechanical, or Quality) from an accredited Canadian university; MBA is an asset.

Relevant Certifications

• Certified Manager of Quality/Organisational Excellence (CMQ/OE) — ASQ
• IATF 16949 Lead Auditor
• Six Sigma Black Belt