Patient Service Representative Resume Sample and Example

Resume Objective

Friendly and efficient Patient Service Representative with 3 years of experience managing front-desk operations and patient registration in Ontario outpatient clinics and hospital ambulatory care departments. Seeking a PSR role where I can deliver exceptional service to patients and support a positive healthcare experience.

Key Skills to Highlight

• Patient registration and demographic verification
• OHIP health card validation
• Appointment scheduling and confirmation
• Co-payment and fee collection
• Multi-line phone management
• Electronic health record data entry
• Patient communication and problem resolution
• PHIPA and privacy compliance

Sample Work Experience Bullets

• Registered and checked in patients at the clinic front desk, verifying OHIP health cards and demographic information.
• Scheduled and confirmed patient appointments, managing a high-volume multi-provider schedule.
• Collected patient co-payments and non-OHIP fees, issuing receipts and reconciling daily cash deposits.
• Responded to patient inquiries by phone and in person, resolving concerns promptly and escalating complex issues.
• Maintained the patient waiting area and ensured a welcoming, organised environment at all times.

Education

Diploma in Medical Office Administration or equivalent from an Ontario college or secondary school with relevant experience.

Relevant Certifications

• CPR Level C
• WHMIS Certification